Once this is done, restart theĬomputer and check if the issue persists. Click on the ‘ Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Right-click on the driver setup file and click on ‘ Properties’'.Ģ. I suggest you to uninstall and reinstall the DVD/CD driver in compatibility mode. Thank you for your response with the current update on the issue. I also attempted to update the firmware directly from TSSTCorp website but both options said no drive was found.but their inquiry program gave me the info pictured here:

I've exhausted all basic troubleshooting steps known to me, including the Windows Troubleshooters, Device Mgr/update driver software option, disabling/enabling, uninstalling & reinstalling the hardware, sfc/scannow, checking my system BIOS to make sure the this happened when i first installed Mixmeister using Windows 7 Home Premium on this same laptop but was advised through Mixmeister's community forums to install 'GEAR' drivers etc which solved that issue back then but it's unsuccessful

The drive doesn't recognize any type of DVD while it does recognize a blank CD, plays an audio CD and will write to a blank CD (currently using Nero) one exception is when using Mixmeister Express & wanting to burn within the application, it states 'CD-RĮngine unable to initialize'. Please get back to us with an update on playing DVDs in Windows 10, we will be happy to help. If the issue still persist, refer to the below method.Ģ. Then type “ devmgmt.msc” without the quotes and hit onĤ. Right click on the driver and click on Update Driver Software. Click on Next and follow the prompts to run the troubleshooter. Click on View All on the left panel of the screen.ĥ. Type “ Troubleshooting” without the quotes and click onģ. Method 1 : I suggest you to perform the Hardware and Devices troubleshooter. Also try update CD/DVD driver in the Device Manager. I suggest you to follow the steps below to run hardware and device troubleshooter. Are you able to open CDs on the computer?.Is the issue with a specific type of DVDs or with all types of DVDs?.To assist you to better, please provided us the information below: I realize the inconvenience you are experiencing with Windows 10.

Tsstcorp home page